Shipping & Returns
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Delivery
Delivery time and shipping costs in the Netherlands
Your order will be safely delivered to your home by PostNL within 1 – 3 working days.
Shipping/handling costs will be applied to each order:
Small items (accessories, objects): delivery via PostNL: € 5.95 per order, free shipping for orders over € 100.
Large items (furniture, art objects): delivery costs depend on the delivery address. Please contact us via email: info@quperdesign.nl . -
Cancelled Items
We continuously monitor our range with great care. However, we are dependent on multiple factors for the delivery of orders. Unfortunately, in exceptional cases, it may occur that during order processing it turns out that a product you ordered is no longer in stock or does not meet our quality standards. In this case, the purchase amount of the item, including shipping costs, will be credited back to you. -
Payment Methods
Mollie (iDEAL)
Returns
Before we ship your items, they are checked for damages and completeness. They will only be shipped when they are 100% in order. It may occur that the product does not entirely meet your expectations. Therefore, you have the right to exchange or return an item within 14 days after delivery. This is possible via our return address.
The return shipment must meet the following conditions:
- The item is complete, unused, and undamaged.
- The item is still in its original packaging.
- The costs for return shipping are at your own expense. We have consciously chosen this to keep transportation as responsible as possible.
In the case of a misdelivered item or a defect, we will cover the return costs. Is this the case? Please contact us. In all cases, returns will be processed and refunded as soon as possible. We aim to refund the amount within 5 business days. In exceptional cases, this may take longer. We will always keep you informed. Send the item along with the completed return form within 14 days after receipt to:
Droogmakkerij 38e, 1851 LX Heiloo.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time before your refund is officially posted. Then contact your bank. Often there is some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us via info@quperdesign.nl .
Sale Items
Only regular priced items can be returned. Sale items cannot be returned.
General Terms and Conditions Webshop
Table of Contents
- Article 1 – Definitions
- Article 2 – Identity of the entrepreneur
- Article 3 – Applicability
- Article 4 – The offer
- Article 5 – The agreement
- Article 6 – Right of withdrawal
- Article 7 – Costs in case of withdrawal
- Article 8 – Exclusion of right of withdrawal
- Article 9 – The price
- Article 10 – Conformity and warranty
- Article 11 – Delivery and execution
- Article 12 – Duration transactions: duration, termination, and extension
- Article 13 – Payment
- Article 14 – Complaints procedure
- Article 15 – Disputes
- Article 16 – Additional or differing provisions
Article 1 – Definitions
In these conditions, the following definitions apply:
- Cooling-off period: the period during which the consumer can exercise their right of withdrawal;
- Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
- Day: calendar day;
- Duration transaction: a distance contract regarding a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
- Durable medium: any means that enables the consumer or entrepreneur to store information personally addressed to them in a manner that allows future consultation and unchanged reproduction of the stored information.
- Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
- Model form: the model form for withdrawal provided by the entrepreneur that a consumer can fill in when they wish to exercise their right of withdrawal.
- Entrepreneur: the natural or legal person offering products and/or services at a distance to consumers;
- Distance contract: a contract that is concluded in the context of a by the entrepreneur organized system for distance selling of products and/or services, whereby only one or more techniques for communication at a distance are used up to and including the conclusion of the contract;
- Technique for communication at a distance: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same space.
- General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Qupèr Design
Droogmakkerij 38e, 1851 LX Heiloo
Phone number: 06 83800931 (available Monday – Saturday, also via WhatsApp)
Email address: info@quperdesign.nl
Chamber of Commerce number: 92536832
VAT number: NL866091439B01
Article 3 – Applicability
- These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.
- Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be consulted at the entrepreneur and that they will be sent to the consumer as soon as possible upon request at no charge.
- If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can easily be stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the consumer can access the general terms and conditions electronically and that they will be sent electronically or in another way free of charge upon request.
- In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly and the consumer can always rely on the applicable provision that is most favorable to them in the case of conflicting general conditions.
- Should one or more provisions in these general terms and conditions be wholly or partially void or annulled at any time, the agreement and these conditions shall remain in effect for the remainder and the relevant provision shall be replaced promptly by a provision that closely approximates the intent of the original.
- Situations not covered by these terms must be assessed “in the spirit” of these terms.
- Uncertainties regarding the interpretation or content of one or more provisions of our terms should be explained “in the spirit” of these terms.
Article 4 – The Offer
- If an offer has a limited validity period or is made under conditions, this shall be explicitly stated in the offer.
- The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
- The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
- All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
- Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
- Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This particularly concerns:
- the price including taxes;
- any shipping costs;
- the way in which the agreement will be formed and what actions are necessary for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery, and execution of the agreement;
- the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
- the height of the tariff for communication at a distance if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
- whether the agreement will be archived after its conclusion and if so, in what manner the consumer can consult it;
- the way in which the consumer can check and if desired correct the data provided by him in the context of the agreement before concluding the agreement;
- any other languages in which, in addition to Dutch, the agreement can be concluded;
- the codes of conduct to which the entrepreneur has submitted and how the consumer can consult these codes of conduct electronically;
- the minimum duration of the distance contract in the case of a duration transaction; and
- available sizes, colors, types of materials.
Article 5 – The Agreement
- The agreement is established, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and fulfillment of the conditions set.
- If the consumer has accepted the offer electronically, the entrepreneur will confirm the acceptance of the offer electronically without delay. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
- If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will provide a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this.
- The entrepreneur may – within legal frameworks – inquire whether the consumer can meet his payment obligations, as well as of all the facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good grounds not to conclude the contract based on this investigation, he is entitled to motivate to refuse an order or application or to attach special conditions to the execution.
- The entrepreneur will send the consumer the following information with the product or service in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the entrepreneur’s establishment where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information on warranties and existing service after purchase;
d. the data included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration. - In the case of a duration transaction, the provision of the previous paragraph applies only to the first delivery.
- Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.
Article 6 – Right of Withdrawal
Upon delivery of products:
- When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 14 days. This cooling-off period commences on the day after the consumer receives the product or a representative designated by the consumer who is known to the entrepreneur.
- During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he wishes to exercise his right of withdrawal, he will return the product along with all provided accessories and, if reasonably possible, in the original state and packaging to the entrepreneur, according to the reasonable and clear instructions given by the entrepreneur.
- If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur within 14 days of receiving the product. This notification must be made using the model form. After the consumer has indicated that he wishes to use his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of shipment.
- If the consumer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur after the periods mentioned in paragraphs 2 and 3, the purchase is a fact.
Upon delivery of services:
5. Upon delivery of services, the consumer has the possibility to dissolve the agreement without stating reasons for at least 14 days, starting from the day the agreement is concluded.
6. To exercise his right of withdrawal, the consumer will adhere to the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.
Article 7 – Costs in Case of Withdrawal
- If the consumer uses his right of withdrawal, the maximum costs of return shipping shall be borne by him.
- If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, on the condition that the product has already been received back by the webshop or that conclusive proof of complete return shipment can be provided.
Article 8 – Exclusion of Right of Withdrawal
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The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraph 2.
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The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.
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Exclusion of the right of withdrawal is only possible for products:
a. produced by the entrepreneur according to specifications of the consumer;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil quickly or become obsolete;
e. whose price is tied to fluctuations in the financial market that the entrepreneur cannot influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
h. for hygienic products of which the consumer has broken the seal. -
Exclusion of the right of withdrawal is only possible for services:
a. concerning hospitality, transport, or recreational activities to take place on a specific date or during a specific period;
b. for which delivery has started with the express consent of the consumer before the cooling-off period has expired;
c. concerning bets and lotteries.
Article 9 – The Price
- During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
- In deviation of the previous paragraph, the entrepreneur can offer products or services whose prices are tied to fluctuations in the financial market which are beyond the entrepreneur’s influence, at variable pricing. This dependence on fluctuations and the fact that any stated prices are reference prices will be mentioned in the offer.
- Price increases within 3 months after the conclusion of the agreement are only allowed if they result from statutory regulations or provisions.
- Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement as of the day the price increase takes effect. - The prices mentioned in the offer of products or services are inclusive of VAT.
- All prices are subject to printing and typesetting errors. The entrepreneur accepts no liability for the consequences of printing and typesetting errors. In the case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the erroneous price.
Article 10 – Conformity and Warranty
- The entrepreneur guarantees that the products and/or services meet the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the existing statutory provisions and/or governmental regulations at the time the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
- A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur based on the agreement.
- Any defects or wrongly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. Return of the products must be done in the original packaging and in new condition.
- The entrepreneur’s warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
- The warranty does not apply if:
- The consumer has repaired and/or altered the delivered products himself or had them repaired and/or altered by third parties;
- The delivered products have been exposed to abnormal circumstances or have otherwise been treated carelessly or contrary to the instructions of the entrepreneur and/or have been treated according to the packaging;
- The unsoundness is wholly or partially the result of government regulations concerning the nature or quality of the applied materials.
Article 11 – Delivery and Execution
- The entrepreneur will exercise the utmost care in receiving and executing orders of products and in assessing applications for the provision of services.
- The place of delivery shall be the address that the consumer has made known to the entrepreneur.
- Subject to what is stated in paragraph 4 of this article, the entrepreneur will execute accepted orders without delay but no later than within 30 days, unless the consumer has agreed to a longer delivery time. If delivery suffers a delay, or if an order cannot or can only be partially executed, the consumer will be notified of this no later than 30 days after he placed the order. In that case, the consumer has the right to dissolve the agreement at no cost. The consumer has no right to compensation.
- All stated delivery times are indicative. The consumer cannot derive any rights from any mentioned periods. Exceeding a term does not entitle the consumer to compensation.
- In the case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than 14 days after dissolution.
- If delivery of a ordered product proves to be impossible, the entrepreneur will strive to make a replacement item available. At the latest upon delivery, it will be clearly and understandably communicated that a replacement item is being provided. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.
- The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and known representative to the entrepreneur, unless expressly agreed otherwise.
Article 12 – Duration Transactions: Duration, Termination, and Extension
Termination
- The consumer can terminate an agreement that has been entered into for an indefinite period and which aims at the regular delivery of products (including electricity) or services, at any time, observing the agreed termination rules and a maximum notice period of one month.
- The consumer can terminate an agreement that has been entered into for a definite period, which aims at the regular delivery of products (including electricity) or services, at any time up to the end of the specified duration, observing the agreed termination rules and a maximum notice period of one month.
- The consumer may terminate the agreements mentioned in the previous paragraphs:
- at any time, and not be limited to termination at a specific time or within a specific period;
- at least terminate in the same manner as they were entered into;
- always terminate with the same notice period as the entrepreneur has stipulated for himself.
Extension
4. An agreement that has been entered into for a definite period that aims at the regular delivery of products (including electricity) or services may not be automatically renewed or extended for a definite period.
5. In deviation from the previous paragraph, an agreement that has been entered into for a definite period that aims at the regular delivery of daily, news, and weekly newspapers and magazines may be automatically extended for a definite period of a maximum of three months if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.
6. An agreement that has been entered into for a definite period that aims at the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in cases where the agreement aims at the regular delivery of daily, news, and weekly newspapers and magazines, but less than once a month.
7. An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be automatically continued and will end automatically after the trial or introductory period.
Duration
8. If an agreement has a duration of more than a year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month unless the reasonableness and fairness oppose termination before the end of the agreed duration.
Article 13 – Payment
- Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement.
- The consumer is obliged to immediately report inaccuracies in provided or mentioned payment details to the entrepreneur.
- In the event of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs previously communicated to the consumer, subject to statutory limitations.
Article 14 – Complaints Procedure
- The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
- Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable period, fully and clearly described, after the consumer has discovered the defects.
- Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will reply within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed reply.
- If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution.
- The consumer will be refunded within 14 days; this concerns the full refund of the purchase amount of the item including the shipping costs incurred in placing this initial order (for amounts below €50). This starts from the moment the item is received by the entrepreneur. The costs for return shipment are for the consumer. These costs depend on the size of the package, which is available from your post office.
- Qupèr Design always strives for the best quality. The products you order must be delivered undamaged. If the product is unfortunately delivered in a damaged state, please contact our customer service by emailing info@quperdesign.nl with your order number and photos of the damaged product.
If you have questions about product quality, you can email info@quperdesign.nl .
Article 15 – Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate, even if the consumer resides abroad.
Article 16 – Additional or Deviating Provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.